This paper provides an evaluation framework to explore the linking mechanisms between customer knowledge management competence (CKMC) and Balanced Scorecard (BSC). With a case study from Chengdu-Chongqing Economic Circle of China. this paper attempts to empirically justify the framework. An index system was established for evaluating CKMC based on BSC and knowledge management process. https://thecookiecountesses.shop/product-category/keyring/